FAQ
We collected the most common questions that our customers often ask, to make your experience with The Crystal Waters as good as possible. Whether you have questions about our product, delivery, returns or otherwise, we hope you find the answers you need. Our aim is to ensure that you get the best service and a fantastic experience with our products. If you do not find an answer to your question here, you are always welcome to contact us directly. We are here to help!
Crystal Shower Head
Crystal Shower Head
Crystal Shower Head enhances the health of your skin and hair by removing harmful substances such as pesticides and heavy metals from your water. This protection helps prevent dryness and irritation for your skin while preserving the natural strength and shine of your hair.
Is the Crystal Shower Head good for my hair & skin?
Yes!
The Crystal Shower Head offers an effective solution to address the dryness and damage of skin and hair caused by contaminants in Bali's water. Unfortunately, many residents face challenges such as dry, brittle, and frizzy hair due to the presence of lime, heavy metals, and pesticides - significant contributors to these issues.
How long do the Water Filters last?
The filter typically lasts around 3 months under normal household use. If you notice reduced water pressure, changes in smell or taste, or heavy mineral buildup earlier, it’s a good idea to replace it sooner for optimal performance. Regular replacement keeps your shower clean and the filtration effective.
How do I change the Water Filter replacements?
It’s easy - unscrew the bottom of the shower head, remove the old filter cartridge, and insert the new one. Make sure the new filter is seated correctly, then screw the bottom back on snugly (hand-tight is usually enough). Rinse the shower briefly to clear any loose particles before use.
Delivery & Return
How much does it cost to have my package delivered?
The Crystal Waters offers free home delivery throughout Bali.
What is the delivery time?
We offer same-day delivery across Bali via Gojek. Orders placed early in the day typically arrive within a few hours; exact timing depends on traffic and driver availability.
Can i return my product?
Yes. You can return unused products within 14 days of receipt. Email theecrystalwaters@gmail.com with your order details and reason for return, and we’ll respond as quickly as possible with instructions.
How do I return my product?
Email theecrystalwaters@gmail.com with your order number, name, and reason for return. We’ll reply with return instructions and the address. Returns must be unused and in original packaging within 14 days.