Refund Policy

REFUNDS OR EXCHANGES

We care about our customers and want you to have a great experience with us. That's why we stand behind all our products and offer a 100% satisfaction guarantee! This means you can try our products risk-free to test if it's right for you.

In the unlikely event that you are unhappy with your purchase, you have 14 days from the delivery date to initiate a return. If 14 days have passed since you received your order, we unfortunately cannot offer a refund or exchange.

You can initiate your refund by sending us an email with the order confirmation and your reason on theecrystalwaters@gmail.com or on WhatsApp +4552173090. We will provide you with the necessary instructions to complete a return. Our team requires a copy of the order confirmation in order to complete the return.

APPROVAL OF RETURNS

You lose your right of withdrawal if the item has heavy wear and tear and is not in the same condition & packaging (bag and cardboard box) as when you received it.

Once your return has been received and examined, we will send you a confirmation email. We will also send you an email when your refund is approved. If your return is approved, we will transfer the full purchase amount back to you.

SHIPPING

To return your product, please follow the instructions mentioned above.

You are responsible for paying the cost of returning the item. You should consider getting tracking for the return of your package. We do not guarantee that we will receive the returned package.